Question 1

Do we need a diagnosis before we start therapy?

Accepted Answer

No. Many families come to us because they've noticed something is harder for their child — like handwriting, talking, following routines or playing with others. We can help you decide what support is needed and, if relevant, point you towards assessment pathways.

Question 2

What ages do you work with?

Accepted Answer

We mostly see young children through to primary school age, and some older children and teens where OT or Speech support is still helpful. If you're unsure, get in touch and we'll let you know if we're the right fit.

Question 3

How long will my child need therapy?

Accepted Answer

It depends on their goals, strengths and challenges. Some children see us for a short block of support; others need longer-term input with breaks as they grow. We'll be honest about what we recommend and review progress regularly with you.

Question 4

What should I bring to the first appointment?

Accepted Answer

Please bring any relevant reports (paediatrician, school, previous therapy), your child's NDIS plan if applicable, and a favourite toy or comfort item for your child. We'll send you a welcome pack with intake forms before your first visit.

Question 5

Do you provide reports for schools or paediatricians?

Accepted Answer

Yes. We can provide progress reports, assessment summaries and letters to share with your child's school, paediatrician, or other professionals involved in their care. Just let your therapist know what's needed.

Question 6

Can parents stay during sessions?

Accepted Answer

Absolutely. We encourage parents and carers to be involved. You're welcome to stay and watch, and your therapist will often coach you on strategies to use at home between sessions.

Question 7

What does a typical therapy session look like?

Accepted Answer

Sessions are play-based and child-led, so they look like fun! Your therapist will use games, toys, movement activities and creative tasks tailored to your child's goals. For younger children, sessions are usually 45-60 minutes.

Question 8

What's the difference between OT and Speech Pathology?

Accepted Answer

Occupational Therapy helps children with everyday skills like dressing, handwriting, sensory processing and play. Speech Pathology focuses on communication — understanding language, using words and sentences, speech sounds, and social communication. Many children benefit from both.

Question 9

Do you offer therapy at kinder, school or home?

Accepted Answer

Yes. Depending on your child's needs and funding, we may be able to see them in kinder, school or at home around Truganina and nearby suburbs. We'll talk about what's possible when we review your referral.

Question 10

How does telehealth work for kids?

Accepted Answer

Telehealth sessions run over secure video. Your child's therapist will guide you through games, activities and strategies you can do together at home. For younger kids, sessions are often a mix of parent coaching and short bursts of direct interaction.

Question 11

What is sensory processing and how does OT help?

Accepted Answer

Sensory processing is how the brain takes in and responds to information from the senses. Some children are over- or under-sensitive to things like noise, touch or movement. OT helps children develop strategies to manage sensory input so they can focus, play and learn more comfortably.

Question 12

My child is a late talker — should I be concerned?

Accepted Answer

It's always worth checking in. While some late talkers do catch up, research shows that early intervention leads to better outcomes. A speech pathologist can assess your child's communication and let you know if support would be helpful.

Question 13

Can you help with picky eating?

Accepted Answer

Yes! Our occupational therapists work with children who have feeding difficulties or limited diets. We use a gentle, play-based approach to help children explore new foods and textures at their own pace — never forcing or pressuring.

Question 14

Do you support children with autism or ADHD?

Accepted Answer

Yes. Many of the children we work with have autism, ADHD, developmental delays or other neurodevelopmental differences. Our approach is neurodiversity-affirming — we focus on your child's strengths while supporting them to navigate challenges.

Question 15

Do you accept NDIS funding?

Accepted Answer

Yes — we work with self-managed and plan-managed NDIS participants. We can also help you understand how to use your funding for OT and Speech Pathology services.

Question 16

Can I use Medicare or private health insurance?

Accepted Answer

Medicare rebates may be available through a Chronic Disease Management (CDM) plan from your GP. Some private health funds offer rebates for OT and Speech Pathology — check with your provider for details.

Question 17

What if we don't have NDIS funding?

Accepted Answer

That's okay. Many families see us privately without any funding. We offer competitive private rates and can discuss payment options with you.

Question 18

How do I use my NDIS plan for therapy?

Accepted Answer

If you're plan-managed, your plan manager pays our invoices directly. If you're self-managed, you pay upfront and claim from your NDIS budget. We'll guide you through the process and help with any paperwork.

Question 19

What NDIS category does therapy fall under?

Accepted Answer

OT and Speech Pathology typically fall under 'Capacity Building — Improved Daily Living' in your NDIS plan. If you're unsure about your funding categories, we can help you check.

Question 20

Can you help with NDIS plan reviews?

Accepted Answer

Yes. We provide detailed progress reports and recommendations that support your NDIS plan review. We can outline your child's progress, ongoing needs, and recommended therapy hours to help you get the right funding.

Question 21

Where is the clinic located?

Accepted Answer

Our clinic is located at Unit 19/43 Bonview Cct, Truganina, in Melbourne's western suburbs. We're within easy reach of Tarneit, Hoppers Crossing, Williams Landing and nearby areas.

Question 22

Is there parking available at the clinic?

Accepted Answer

Yes! We have free on-site parking available for all clients. Full address and parking details are provided in your booking confirmation.

Question 23

What areas do you service for home visits?

Accepted Answer

We provide home visits across Melbourne's western suburbs including Truganina, Tarneit, Point Cook, Werribee, Hoppers Crossing, and surrounding areas. Contact us to check if we cover your location.

Question 24

Do you offer telehealth consultations?

Accepted Answer

Yes, we offer telehealth appointments for families who prefer remote sessions or live outside our service area. Telehealth is great for parent coaching, consultations, and certain therapy activities.

Question 25

Is the clinic accessible for prams and wheelchairs?

Accepted Answer

Yes. Our clinic has ground-level access with wide doorways, making it easy for prams, wheelchairs and families with multiple children. We've designed the space to be welcoming and stress-free from arrival.

Question 26

How do I book an appointment?

Accepted Answer

You can book an appointment by calling us, sending an email, or filling out our online Get Started form. We'll get back to you within 1-2 business days to discuss your child's needs and availability.

Question 27

Do you offer after-hours appointments?

Accepted Answer

Our standard clinic hours are Monday to Friday, 9:00am to 5:00pm. We occasionally offer limited after-hours appointments based on therapist availability. Please contact us to discuss your scheduling needs.

Question 28

How do I get started?

Accepted Answer

Fill out our online Get Started form with your child's details and any reports you have. Our team will review your referral, check funding details and recommend OT, Speech or both, plus session location.

Question 29

What is the cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice if you need to cancel or reschedule. Late cancellations or no-shows may incur a fee, as the time is reserved specifically for your child. We understand things come up — just let us know as early as you can.

Question 30

How long is the waitlist?

Accepted Answer

Waitlist times vary depending on the service and therapist availability. We do our best to keep wait times short and will let you know an estimate when you enquire. In the meantime, we may suggest telehealth or provide home strategies to get started.

Question 31

Do I need a referral from a GP?

Accepted Answer

No referral is needed to see us privately or through NDIS. However, if you'd like to access Medicare rebates, you'll need a referral and a Chronic Disease Management plan from your GP.

Frequently Asked Questions

Practical ideas for calmer routines, clearer communication, and confident next steps

Preparing for Your NDIS Plan Review: A Checklist

Helping Kids Manage Big Emotions: Self-Regulation Strategies

Beyond Words: Understanding Augmentative Communication (AAC)

Is Your Child Ready for School? A Therapist's Guide

Picky Eating or Something More? Understanding Feeding Challenges

Building Fine Motor Skills: Fun Activities for Little Hands

Helpful updates for busy parents and carers

Still have questions?